The Customer Experience Show

Episode 70 – Nikhil Govindaraj

custex — Sun, 19 Feb 2012 18:09:12 +0000

Could Social Media in Business Be Short Lived ? www.moxiesoft.com Nikhil Govindaraj is Vice President of Products at Moxie Software. In this role Nikhil is responsible for all aspects of Product Management and Engineering including strategy, design, development and quality assurance. Nikhil brings Moxie more than 13 years of experience in contact center management. Nikhil joined [...]

Episode 69 – Bill Jensen

custex — Sun, 04 Dec 2011 15:35:42 +0000

Is It All About Doing More with Less?

www.simplerwork.com

Bill Jensen makes it easier to do great work. Bill is today’

Episode 68 – Ingrid Lindberg

custex — Wed, 23 Nov 2011 15:55:54 +0000

Make it Easy For Employees to Do What They Want to Do - To Help Your Customers!

www.cigna.com

Cigna's "Let's Be Clear" Initiative

What Are Customer Champions Doing Right?

www.1to1Media.com

2011 1to1 Media Customer Champions

As editorial

Episode 66 – Lynda Smith

custex — Sun, 16 Oct 2011 16:23:33 +0000

Customer Experience and Boomers: A New Age

www.refirementnetwork.com

Lynda has a passionate love of people and their development to be o

Episode 65 – Terrence Gargiulo

custex — Sun, 25 Sep 2011 16:36:20 +0000

Storytelling! New Method of Communication to Improve the Bottom Line

www.makingstories.net

www.vimeo.com/user2343092/videos

Designing the Experience

www.mikewittenstein.com

For two decades, Mike Wittenstein, Experience Designe

Episode 63 – Anand Pillai (Part 2)

custex — Mon, 18 Jul 2011 00:20:44 +0000

Transforming the Culture to Support the Philosophy

Anand Pillai's Blog

Anand Pillai is currently the Sr. Vice President and Global Head

Episode 62 – Anand Pillai (Part 1)

custex — Sun, 10 Jul 2011 14:22:06 +0000

"Employees First, Customers Second"? Yup! And customer satisfaction scores rose by 50%!

Vineet Nayar's Blog

Episode 61 – Fred Taylor

custex — Sun, 03 Jul 2011 13:04:41 +0000

What Makes Southwest so Darn Successful?

www.southwest.com

www.fredtaylorjr.com "With true grit, compelling vision, Warrior Spirit, and mav